Withdrawal from the purchase contract

The consumer's right to withdraw from the contract in this case is governed by Act no. 102/2014 on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of some laws.

1. Right to withdraw from the contract

You have the right to withdraw from the purchase contract without giving a reason within 14 days from the day of receiving the goods, i.e. when you or a third party authorized by you take over the ordered goods.
On to exercise the right to withdraw from the contract, you can use the sample form "Withdrawal from the purchase contract". You must fill out this form and send it by post to the address of our office: BILY, s.r.o., Liptovská Porúbka 117, 033 01 Liptovská Porúbka. After receiving the duly completed Withdrawal from a distance purchase contract form, we will send you a confirmation of its receipt by e-mail to the address you entered as soon as possible .

2. Consequences of withdrawal from the contract

According to §10 par. 1, you are obliged to send the goods back no later than 14 days from the date of withdrawal from the contract. they accepted based on the purchase contract, in the same way as we accepted them. Payment for the purchased goods and the costs of delivering the goods to you will be paid to you only after the delivery of the returned goods.

3. Method of returning goods

Send the goods to the address Liptovská Porúbka 117, 033 01 Liptovská Porúbka by post or courier service. We will not accept shipments sent by cash on delivery.

4. Payment of the costs of returning the goods to us

According to § 3, paragraph 1 letter "i", if you withdraw from the purchase contract, you will bear the costs of returning the goods to us.

5. Consumer/buyer liability for damage to returned goods

a/ You are only responsible for any reduction in the value of the goods as a result of handling them in a different way, than what is necessary to determine the nature, properties and functionality of the goods.
b/ The returned goods and packaging must be in such a condition that it can be sold to another consumer without reducing its selling price. In the event that the goods are damaged, are not in their original packaging, were used and therefore had to be sold as bazaar goods, you bear the costs and price difference.